See our FAQs
Do you charge for delivery?
Orders over £150 to mainland UK qualify for free delivery. Orders under £99 will incur a small delivery fee of £8.99 at checkout. For deliveries outside mainland UK (Scottish Highlands, Northern Ireland, Channel Islands, and the Isle of Man), there is a £20 delivery charge, with delivery times up to 4 business days. International delivery costs are available [here].
What is your lead time for customised orders?
We aim to dispatch your order by the date indicated on your order confirmation. For customised orders involving a new logo, we require your approval before production begins. An initial proof will be emailed within 24-48 hours of placing your order. Any delay in approval may affect the dispatch date. For urgent requests or time-sensitive orders, please contact us, and we’ll do our best to accommodate your needs.
What is your lead time for plain orders (no logo)?
For products listed with a 48-hour dispatch option, as long as your orders are placed before 3 p.m. this will be dispatched the following day. Dispatch dates for other products can be viewed at checkout. During busy periods, deliveries may take longer than usual. If your order is urgent, please reach out to our team, and we will work to meet your delivery date.
Where is my order?
You can track your order at each production stage. You’ll need your order number and delivery postcode for tracking, even without an online account.
How can I pay for my order?
We accept all major credit and debit cards, as well as PayPal. BACs payments are also available; please reference your sales order number, found at the top of your quotation.
What file formats do you accept for artwork?
To ensure high-quality logo reproduction, we require files in EPS, TIFF, or AI formats. If you don’t have access to these formats, PDF, EPS, or JPEG files are also acceptable. Our team will review your file and advise if a redraw is necessary. You will receive a proof via email and text for approval. Production cannot begin without artwork approval, and we are not responsible for errors after approval.
Can I get samples before placing an order?
Plain samples are available for all products and are recommended for new orders. Samples are charged in full but can be returned without a restock fee or applied toward future orders.
Where can I find a size guide?
Size guides vary by brand and product. View the size guide by clicking the “Sizing” button on each product page above the “Sizes & Quantities” section. If unsure, we recommend ordering a plain sample to check sizing before customization.
My discount code isn’t working.
Discount codes can be applied at checkout by clicking “Apply Code.” Bundle deals are already discounted and cannot be combined with other discounts. Only one discount code can be used per order, and free UK mainland delivery applies on orders over £99 (ex VAT) after discounts.
How do I reset my password?
To reset your password, visit the “Your Account” page next to our search bar. Click “Forgot Your Password,” enter your email, and we’ll send a reset link. If you encounter any issues, please contact Customer Support at sales@inkandstitch.co.uk.
I can’t see my previously used artwork.
If your previous artwork isn’t available, your first order may still be in progress. Once dispatched, your artwork should be accessible. If not, email sales@inkandstitch.co.uk with your account email, and we’ll upload it.
I need my order urgently.
If you need a faster turnaround than what’s quoted online, please contact our sales team on Freephone 01603 952989 or via live chat. We’ll advise if your requested date can be met.
